DELAVAN — The Center for COVID Control, an Illinois-based COVID testing company with a location in Delavan, announced yesterday that it is temporarily pausing operations effective January 14, 2022.

The company, which has locations across the country, is reportedly the subject of several Better Business Bureau investigations, including the BBB of Chicago & Northern Illinois.

They’ve come under scrutiny across the state for complaints of long lines, no social distancing and problems providing test results.

An alert posted to the BBB’s website indicates that the BBB of Chicago & Northern Illinois has received numerous complaints locally and nationally regarding “alleged problems with not receiving test results, poor customer service, and requesting personally identifiable information.”

“In light of recent developments regarding the Center for COVID Control, Walworth County Public Health does not currently recommend that residents utilize this company’s testing services,” says Erica Bergstrom, public health officer.

“Instead, we encourage residents to seek out testing through our community partner sites at UW-Whitewater, Open Arms Free Clinic in Elkhorn, and the National Guard testing site at the Walworth County Fairgrounds. Testing is also available locally through select Walgreens locations.”

For a full list of testing locations and hours in Walworth County, along with upcoming vaccine clinics and additional COVID updates, visit Walworth County Public Health’s COVID home page at www.co.walworth.wi.us/856/COVID-19.